We offer free customer support to troubleshoot any issues that may be related to a product defect for the 1 year period of the warranty. Please make sure to make use of this before attempting to return the PC as it may be an issue which we can help resolve remotely. This does not include assistance in setting up the network connected to the PC or setting up the internet on the PC as that must be done through your Internet Service Provider.

Please note that our warranty policy is compliant with the Consumer Protection Act 68 of 2008 as well as the Electronic Communications and Transactions Act 25 of 2002 and is as follows:

1)  A general right to return (a “cooling off period”)

In terms of s16 of the CPA, if a consumer has bought goods as a result of direct marketing, then for a period of 7 days after receiving the goods, the consumer can:

  • return the goods,
  • cancel the entire contract without penalty, and
  • receive a full refund.

The goods must still be unopened and sealed in their original packaging otherwise this clause becomes void.

The consumer will have to pay the costs to return the goods.

2) Goods do not meet a particular purpose

In terms of s55(3) (read with s20) of the CPA, if a consumer informs a supplier that the goods are being bought to fulfill a particular purpose, and the supplier advises that the goods will meet this particular purpose then:

  • 7 days after receiving the goods,
  • the consumer can return the goods if it is not suitable for the particular purpose, and
  • the consumer can cancel without penalty.

The consumer will have to pay the costs to return the goods.

It is important to note that despite the above, the consumer is not entitled to return goods for any of the above reasons (1)-(3)  if:

  • regulation prohibits the return of those goods to a supplier once they have been supplied to a consumer (for reasons of public health or public), or
  • after having been supplied to a consumer, the goods have been partially or entirely disassembled, altered, added or combined with other goods or property.

3) Implied warranty of quality

In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an implied warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:

  • are reasonably suitable for the purpose that they are intended to be used for,
  • are of good quality, free of defects and in good working order, and
  • will be durable and usable for a reasonable period of time.

If goods are found not to comply with these requirements then, for up to 12 months after receiving the goods, the consumer can:

  • return the goods, or
  • get the goods replaced, or
  • get the goods repaired.

The consumer can do any of these things at the suppliers cost. Please note that this excludes the cost to return the product back to the supplier which, in line with the ECT ACT, will be done at the consumer’s cost. A general ‘voetstoots‘ clause will be insufficient.

However, a consumer will not be able to return the goods because it was defective or not suitable for the purpose if:

  • the consumer was made aware of the specific defects, and
  • the consumer agreed to receive the goods in that condition.

A general ‘voetstoots’ clause will be insufficient to get out of the s56 warranty, because you have to mention the specific defects.